Refund policy

30-day money-back guarantee

Try Belvune for 30 days from the day your order arrives. If the lenses don't work for you, for any reason, email us and we'll refund you. You don't need to explain why.

How to ask for a refund

1. Email sightletshop@hotmail.com with your order number within 30 days of delivery.
2. We reply within 2 business days with the next step. For most requests we refund without asking you to send anything back.
3. If we do ask for a return, we'll tell you where to send it. Refunds go back to your original payment method within 5 to 10 business days after we approve them.

Wrong strength

Picked the wrong strength? Email us within 30 days of delivery and we'll send the right one.

Damaged, faulty or wrong item

If your order arrives damaged, faulty or not as described, email us with a photo and your order number. We'll replace it or refund you, your choice, at no cost to you.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This 30-day guarantee is in addition to those rights.